Frequently asked questions

Find answers to the most commonly asked questions we’ve received from our customers. If your question has not been asked, please contact us.

Which areas do you service?

We service all of New Zealand however if you would like to pick up your blinds this will need to be done from our Auckland premises.

How long does it take for my order to be delivered?

Our current turnaround time is 15 working days for manufacture, please allow an additional couple of working days for delivery.

N.B - If you would please allow the appropriate amount of time for Rural Deliveries

What’s the best way to keep my blinds clean?

Different blinds require different cleaning methods however we find the best way to clean aluminium and blockouts is to sponge them down with soapy water. We also offer a full cleaning service for cedar blinds so please let us know if you require this service through our contact form.

Do you provide any guarantees?

Yes all blinds are backed by a 3 year manufacturing guarantee.

What happens if my blinds don’t fit perfectly when I install them?

You can send them back to us and we will do our best to alter them as required.